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Shipping Policy

NEW SHIPPING POLICY FROM JUNE 26TH 2020

- Additional information:

  We do not guarantee the time of delivery in this massive COVID-19 pandemic and protests. If the time of delivery is slower than expectation, we will not accept the requests of refunding, cancelling or returning anyway and the processing time may get slower 2-3 business days than expectation.

--------------------------NEW Shipping Policy from April 2020--------------------------

Shipping Policy

WE ARE GIVING PRIORITY TO ITEMS THAT OUR CUSTOMERS NEED THE MOST LIKE FACE MASK. YOU MAY EXPERIENCE SHIPPING DELAYS WITH OTHER ITEMS.

Due to limited quantity and high demand, with the difficulty in delivery time, we would recommend that you place your order early. Order fulfillment is based on first-come, first-serve. All orders are processed within 1-3 business day and normally shipped within 2-5 business days. Deliveries take on average 3-5 business days and in rare cases 6+days. You can choose USPS Priority Mail with 1-3 days.

 

--------------------------OLD Shipping Policy--------------------------

Thank you for visiting and shopping at AZPINEAPPLE STORE. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

Shipping Time Estimates (US): 7-14 Days
Shipping Time Estimates (INTL): 7-42 Days

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

Customs, Duties and Taxes

AZPINEAPPLE STORE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

AZPINEAPPLE STORE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.